The OmniPCX RECORD Suite from Alcatel-Lucent Enterprise is a powerful, scalable, and secure call and screen recording solution designed to meet the stringent needs of modern enterprises. Ideal for industries such as finance, healthcare, government, and contact centers, it ensures full compliance with regulatory standards like MiFID II, PCI-DSS, and HIPAA.
This suite enables organizations to record, store, search, and analyze voice and screen interactions from any location, whether it?s a contact center or remote office. Its centralized recording engine supports IP, SIP, TDM, and hybrid environments. Advanced features include live monitoring, speech analytics, role-based access, and long-term archiving?all protected with strong encryption and secure access controls.
With its intuitive web interface, the OmniPCX RECORD Suite makes it easy to retrieve recordings by agent, date, or customer. Administrators can configure alerts, generate compliance reports, and monitor quality assurance metrics. The solution is fully integrated with ALE communication platforms, ensuring seamless operation and lower deployment costs.
From compliance to coaching, the OmniPCX RECORD Suite enhances transparency, boosts agent performance, and protects organizations from liability?making it an indispensable tool for businesses focused on quality and accountability.
